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Ocean Moving Company

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(323) 507-6657
(323) 507-6657
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Terms & Conditions

Booking

A deposit of $100-$1000 is required to confirm a reservation; the reservation is not confirmed until the deposit is received.

 

72-Hour Cancellation or Reschedule

At least 72 hours’ notice is required for any cancellations or rescheduling. Failure to provide this notice will forfeit the deposit.

Additionally, moves canceled less than 3 hours before the scheduled arrival window will incur a $230 fee to cover our movers’ minimum pay. For example, if the customer’s scheduled arrival window is between 8 AM and 10 AM, the move must be canceled before 5 AM to avoid the $230 fee.

 

Payment

“We only accept cash, debit, or credit cards.”Please note that “cash” refers to U.S. currency only and does NOT include CHECKS or online transfer services. Additionally, per our policy, a 10% fee applies to all credit card transactions.

 

Heavy Items & Hoisting and Lowering

An additional fee of $60–$250 applies for items over 250 lbs, depending on size and weight. Extra charges also apply for hoisting or lowering items that do not fit on stairs.
 
If the move includes a piano, large safe, pool table, industrial fridge or any item exceeding 300 lbs, please notify us immediately. We may not be able to service these items without prior notice. Please note that upright pianos can only be moved between ground-floor locations.

 

TVs

All televisions should be tested and inspected by our crew prior to loading whenever possible.

Customer-Packed or Unavailable for Inspection: If a television is packed by the customer, remains in its original packaging, or is otherwise unavailable for inspection and testing by our crew before loading, Ocean Moving Company cannot verify its pre-move condition. In such cases, Ocean Moving Company is not responsible for any damage, including concealed or internal screen damage, discovered after delivery.

Company-Packed: If our crew packs the television using a proper TV box and packing materials supplied by Ocean Moving Company, we assume responsibility only for physical damage directly resulting from our negligence during packing or transportation. Ocean Moving Company is not responsible for pre-existing damage, concealed manufacturing defects, or internal electronic failures not caused by our handling.

Important: Please do not pack your TV’s power cord, remote, or any other necessary cables before our crew arrives. These items must be available so our team can test and inspect the television prior to loading. If the required cables are unavailable and we are unable to test the TV before transport, Ocean Moving Company cannot verify its condition and will not be responsible for any damage, including concealed or internal screen damage, discovered after delivery.

By booking and securing the move, the customer acknowledges and agrees to the terms of this TV Policy.

 

Parking

Customers are responsible for arranging parking spaces in advance and are encouraged to obtain permits where available. Ocean Moving is not responsible for any parking tickets incurred during the move.